Cancellation and Refund Policy

This Cancellation and Refund Policy explains how cancellation, rescheduling and refund requests are generally handled for decoration bookings with Event Wala Dost.

A booking is considered confirmed only when the quotation, scope of work and relevant booking details are clearly shared and accepted in writing.

Cancellation or rescheduling requests should be made in writing as soon as possible. The request will be reviewed based on the booking stage, the work already planned and the availability of the requested date.

Date changes may be possible if the new date is available and the booking scope remains suitable.

Bookings involving custom materials, personalised items, printed items or special props may be affected differently because preparation work may already have been started or materials may have been arranged.

If work has already been completed, materials have already been purchased or travel or logistics have been arranged, refund eligibility may be reduced or may not apply in full.

Short-notice and same-day bookings are handled carefully because availability, team schedule, venue access and material readiness are often more limited. Refunds, if any, will depend on what was already arranged and confirmed.

Venue-access failure, incorrect details shared by the client or weather-related changes may affect the practical delivery of the service and the outcome of any refund request.

If Event Wala Dost is unable to deliver the booked service due to circumstances outside reasonable control, the matter will be reviewed based on the confirmed booking, scope, work already completed and any costs already incurred.

This may include weather-related outdoor issues, access delays, venue restrictions or other force majeure circumstances.

Eligible refunds, if any, will be processed using the original payment method or any other mutually agreed method. The actual refund timing may vary depending on the payment method and the booking circumstances.

For booking-specific terms, the written quotation or booking confirmation will take priority.